Every crisis situation is different, regardless of the area, the key to managing the crisis is the flow of accurate information and the tackling of false information.
Last year I was asked to speak to professionals involved in managing risk across a range of public sector organisations. For many organisations and individuals managing risk is about ‘not looking for the problems’. I spent time explain about the risk but mainly the opportunities of a strategic […]
Bit of a shock when this Tweet appeared – Policing by content 08 Feb 2017 By the time the call came into the Staffordshire Police control room about a 32-year-old woman with mental health issues who had gone missing while suicidal, it was the early hours of the […]
My visit to the Palestine West Bank to help local police improve community engagement using digital channels.
It’s really easy to focus on the ‘shiney’ and ‘clever’ but we have to remember to ask ourselves – Why are we doing this and what does the customer need? Being ‘user focused’ is easy to say but how easy is it to achieve? This year I have […]
Yesterday I presented at a conference called ‘Professionalising Open Source Investigations and Intelligence‘ on behalf of police communicators to explain to an audience of investigators, intelligence experts and police analysts what police communications teams are doing on a daily basis across the UK. The event was organised by […]
For the past few months, I have been focused on the development and implementation of the new Staffordshire Police website. It’s been difficult at times maintaining my focus away from the day-to-day demands of a busy force communications team but vital to ensure we delivered a project that […]