Career Op – Engagement Lead


Vacancy Reference: SXP STAFF01735 Full Time Grade / Rank: M2 Salary: £42,918 – £46,887
Closing Date: 01-Nov-2018
DIGITAL PUBLIC CONTACT SOCIAL MEDIA DIGITAL ENGAGEMENT LEAD, NPCC DIGITAL POLICING PORTFOLIO (Inspector, including temporary promotion from Sergeant, or police staff equivalent (M2 Sussex grade £42,492-£46,422) ) Secondment OR fixed term contract until 31st March 2020 (to be reviewed at 6 months) to commence ASAP.

We live in a digital world, and policing must be able to effectively engage with members of our communities in the digital communities they use. The expectations of the public are constantly changing and growing.

The Digital Public Contact programme is truly starting to transform the way people access policing. Whilst the police use of social media has continued to evolve, we are now working to deliver a social media enabled police service that has the skills and tools to effectively engage with our communities on the most appropriate digital platform to suit their needs. We need someone who understands the difference between effective engagement and shouting at the wall.

If you understand that numbers aren’t insight and that outcomes are harder to measure than outputs but are immeasurably more important, then, joining the Social Media Project team may give you the opportunity to, not only influence the future of community engagement within policing on a national level but also develop your own skills and experience.

Key Responsibilities:

The project is moving at real pace, now most police services in England and Wales are set to join the single online home web platform, there has never been a greater need or opportunity to make a real difference.

The role is open to police staff and officers who can show a real understanding of digital engagement. It’s a fantastic opportunity to develop new skills around both project development and implementation and to work at the highest levels of policing and social media. It’s vital that this work is led by experienced and passionate people who want to make a difference.

If you are interested but don’t think you are experienced enough or if you have concerns about being released from your normal role, please get in touch with the team to discuss.

Don’t regret not asking for more detail and ruling yourself out of a truly exceptional career opportunity.

Skills & Experience:

Strong background in operational policing delivery, ideally with experience in engagement and/or public relations. A strong understanding of the compliance, auditability and legislative environment relevant to digital engagement.

  • A good understanding of communications and engagement academic principles and how these are used in forces and relevant knowledge of Social Media platforms.
  • Experience or understanding of supporting and implementing business change.
  • Experience of problem solving and team working in a multi-agency and multi-supplier environment.
  • Excellent verbal and written communications skills to produce high quality briefings and collateral.
  • Ability to evaluate, analyse and swiftly summarise information; numerate with a keen eye for detail and a passion for accuracy in written reports.
  • Experience of producing high quality briefings and reports for senior officers and / or staff is desirable, but not essential.
  • Track record of effective stakeholder management and collaboration. Ability to negotiate and influence decision making.
  • Confident use of technology and a good grasp of digital policing issues. Contact Details


If you would like to know more about the role please contact David Bailey on 07773164419 or

Additional Information This post is on a secondment/fixed term contract until 31st March 2020.

The portfolio is based in London, although UK travel will be required as forces on-board nationwide. A degree of flexible working is also possible.

You will be working in a temporary department which is delivering national programmes under the governance of the Home Office.

The role is dynamic, fast-paced and transient, therefore you must be sufficiently flexible in your approach to this role in order to deliver the requirements to tight timescales. Closing date for applications for this post is 12pm on Thursday 1st November 2018.

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